We are committed to customer satisfaction and aim to resolve any issues quickly and fairly.

Returns

Customers may request a return within 14 days of receiving their order. To be eligible, items must be unused, in original condition, and in original packaging.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with photographic evidence. We will offer a replacement or refund where applicable.

Refund Process

Refunds will be processed once the returned item has been received and inspected. Refunds will be issued to the original payment method within 5–10 business days.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or customization reasons.

Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

Contact

For any return or refund inquiries, please contact support@galaxyfutbol.com.